At Neo Leather Goods, every product is carefully handcrafted, and most of our items are made to order. For this reason, we do not accept returns or offer refunds except in cases of manufacturing defects.
Handmade & Made-to-Order Products
All of our leather products are handmade with care, and many are produced specifically after your order is placed. Therefore, we do not accept returns or exchanges based on a change of mind, personal preference, or ordering the wrong item.
Manufacturing Defects
If you receive a product with a manufacturing defect, you may request a return or exchange within 7 days of receiving your order.
After we receive and inspect the product, we will determine whether the issue is the result of a manufacturing defect.
If the defect is confirmed to be our responsibility, we will offer either:
- A replacement product, or
- A full refund (if a replacement is not possible).
In this case, Neo Leather Goods will cover the shipping costs for the replacement.
Items Not Eligible for Return or Refund
Returns, refunds, or exchanges will not be accepted if the damage is caused by:
- Misuse or improper handling.
- Accidental damage.
- Cuts, scratches, or physical damage caused after delivery.
- Exposure to water, liquids, excessive moisture, or other environmental damage.
- Normal wear and tear from regular use.
Shipping Costs for Returns
If, after inspecting the product, we determine that the issue is not a manufacturing defect, any shipping costs for returning or resending the product will be the customer’s responsibility.
Contact Us
If you believe your product has a manufacturing defect, please contact us within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos of the product so we can assist you as quickly as possible.